Terms and Conditions MAS9 – Your Platform Usage Guide

1Introduction & Acceptance of Terms

Welcome to mas9, an online gaming platform operated under a valid and trusted license. These Terms and Conditions ("Terms") govern your use of mas9.pro, the mas9 mobile app, and all related services (collectively referred to as the "Platform").

By accessing, registering for, or using any part of the mas9 Platform, you automatically agree to be bound by these Terms, our Privacy Policy, and all supplementary policies published from time to time. If you do not agree with any part of these Terms, please discontinue use of the Platform immediately.

Mas9 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Platform following any amendments constitutes your acceptance of the updated terms.

2Eligibility & Account Registration

2.1 Minimum Age Requirement

Use of the mas9 Platform is restricted to individuals who are at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher. mas9 takes child protection seriously and has a zero-tolerance policy toward underage use.

2.2 Registration Process

To register a mas9 account, you are required to provide accurate, truthful, and complete information including your full name, date of birth, a valid email address, and an active mobile number. Providing false or misleading information may result in your account being suspended or terminated immediately without compensation.

• Each individual is only permitted to hold one (1) active account only.
• Registering using another person's name, identity, or information is strictly prohibited.
• Accounts may not be registered or used on behalf of any third party.
• Mas9 reserves the right to request identity verification documents (KYC) at any time.
• Players from jurisdictions that restrict online gambling services are not eligible to register.

2.3 Identity Verification (KYC)

As part of mas9's commitment to security and compliance, we conduct a Know Your Customer (KYC) process. You may be asked to submit a copy of your national ID, passport, or other official identification document, along with proof of current address such as a utility bill or bank statement dated within the last three months.

3Account Management

3.1 Account Security Responsibilities

You are solely responsible for maintaining the security of your mas9 account login details. This includes your password, two-factor authentication (2FA) codes, and any related information. mas9 recommends that you:

• Use a unique, strong password that is not shared with any other account.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with anyone, including family members.
• Ensure you log out of your account after every session, especially on shared or public devices.
• Notify mas9 immediately if you suspect unauthorized access to your account.

3.2 Account Information Accuracy

You are required to ensure that all information in your mas9 account profile is accurate and up to date at all times. Any changes to personal details such as phone number or email address must be updated via the account settings section or by contacting mas9 customer support.

3.3 Inactive Accounts

A mas9 account that shows no login activity or transactions for 12 consecutive months may be classified as inactive. Once categorised as such, a monthly maintenance fee may be charged against the account balance in accordance with the current policy. A notice will be sent to the registered email address before any fees are applied.

4Fund Deposits & Withdrawals

4.1 Deposit Methods

Mas9 supports a variety of popular deposit methods in Malaysia, including FPX bank transfers, digital wallets, and other local payment methods listed on the cashier page. All deposits are processed in Malaysian Ringgit (MYR). mas9 does not charge any fees on your deposits, although your payment service provider may apply their own charges.

4.2 Withdrawal Requirements

Withdrawals from your mas9 account are subject to the following conditions:

• A fully completed and approved KYC verification is required before your first withdrawal can be processed.
• Withdrawals will be processed to the same payment method used for the original deposit as a fraud prevention security measure.
• Minimum and maximum withdrawal limits are as stated on the cashier page and may vary depending on your VIP membership level.
• Eligible withdrawals are typically processed within 24 business hours.
• Mas9 reserves the right to request additional supporting documents before approving any withdrawal deemed unusual.

4.3 Bonus Funds vs. Real Funds

Your account may hold two types of balance — real funds (cash) and bonus funds. Real funds can be withdrawn at any time (subject to KYC requirements), while bonus funds are subject to wagering requirements that must be met before they can be converted into withdrawable funds. Please refer to the Bonus & Promotions section for more details.

5Bonus & Promotions

5.1 Bonus Eligibility

All bonuses, promotions, and special offers provided by mas9 are subject to the specific terms and eligibility criteria stated in their respective promotional terms. mas9 reserves the right to decline or cancel any bonus where there is evidence of abuse or an attempt to exploit the promotional system.

5.2 Wagering Requirements (Rollover)

Most mas9 deposit bonuses are subject to wagering (rollover) requirements that must be fulfilled before bonus funds can be withdrawn. The specific rollover requirement for each promotion will be clearly stated in the relevant promotion terms. For example, a bonus with a 20x rollover condition means you must place bets totalling 20 times the bonus amount before a withdrawal is permitted.

• Rollover requirements must be met within the specified timeframe (typically 7–30 days).
• Not all games contribute equally toward rollover requirements.
• Bonuses that expire before the rollover requirement is met will be automatically forfeited.
• A player is only eligible to claim one of the same bonus type within any given promotional period.

5.3 Bonus Abuse Prohibition

Mas9 uses advanced detection systems to identify bonus abuse. Activities considered abusive include registering multiple accounts to claim bonuses repeatedly, collusion between players to exploit promotions, and the use of automated software (bots) to fulfill rollover requirements. Any account found to be involved in such activity will be terminated immediately.

6Game Rules

6.1 Fairness & Randomness

All games offered on the mas9 platform use certified Random Number Generator (RNG) technology that has been verified by independent testing bodies. This ensures every game outcome is fully random, fair, and cannot be manipulated by mas9 or any player.

6.2 Game Results

The results of all games on the mas9 platform are final. In the event of any dispute regarding a game result, mas9 server logs will serve as the primary reference for resolution. Decisions made by mas9 management following a server log review are final and binding.

6.3 Technical Disruptions

In the event of a technical disruption, internet connectivity issue, or system failure during an active game, mas9 will endeavor to restore the game to its last recorded state. If restoration is not possible, affected wagers may be refunded to the player's account at mas9's discretion.

7Prohibited User Conduct

To ensure a safe and enjoyable experience for all mas9 users, the following conduct is strictly prohibited on our platform:

• Using automated software, bots, or third-party tools to access or interact with the Platform.
• Attempting to hack, breach, or disrupt the normal functioning of the mas9 Platform.
• Launching DDoS attacks or any form of cyberattack against mas9's infrastructure.
• Sharing your account with another individual or allowing a third party to use your account.
• Engaging in any form of money laundering through gaming activities on the Platform.
• Providing false information during registration or the KYC process.
• Using offensive, threatening, or harassing language toward other users or mas9 staff.
• Colluding with other players to cheat in table format games or live tournaments.

Any breach of the above rules may result in permanent account suspension or termination, as well as legal action where necessary.

8Intellectual Property

All content on the mas9 Platform — including but not limited to logos, text, graphics, images, video clips, audio, user interface design, source code, and the overall layout of the Platform — is the exclusive property of mas9 or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the mas9 Platform solely for your personal entertainment purposes. This licence does not permit you to:

• Copying, redistributing, or republishing any content from the mas9 Platform.
• Using mas9's name, logo, or trademarks without prior written consent.
• Reverse engineering any software or technology on the Platform.
• Creating derivative works based on any part of the mas9 Platform.

9Liability Cap

The mas9 Platform is provided on an "as is" and "as available" basis without any express or implied warranties. mas9 does not guarantee that the Platform will operate without interruption, be error-free, or be completely secure at all times.

9.1 Liability Disclaimer

To the extent permitted by law, mas9 shall not be liable for:

• Any financial losses incurred while using the Platform, including gaming losses.
• Indirect, incidental, special, or consequential damages arising from use of the Platform.
• Losses resulting from unauthorised access to your account by a third party.
• Service disruptions caused by factors beyond mas9's control, such as natural disasters or telecommunications infrastructure outages.

10Account Termination & Suspension

10.1 Termination by User

You may close your mas9 account at any time by contacting our customer support team. Before closure, please ensure all pending bets have been settled and any eligible fund balance has been withdrawn first.

10.2 Termination by mas9

Mas9 reserves the right to suspend or terminate your account at any time, with or without prior notice, for reasons including:

• Violation of any part of these Terms and Conditions.
• Recommendations or requirements from relevant authorities or law enforcement bodies.
• Activity showing signs of fraud, money laundering, or other illegal conduct.
• Identity fraud or the provision of false information.
• Bonus abuse or unfair exploitation of system vulnerabilities.

If your account is terminated due to a Terms violation, mas9 reserves the right to withhold the account balance while an investigation is in progress.

11Responsible Gaming

Mas9 is fully committed to promoting responsible gaming. We believe that online entertainment should remain an enjoyable activity and never become a burden to any individual or their family.

11.1 Self-Exclusion Tools

The mas9 Platform provides a range of self-control tools you can use to manage your gaming activity:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits through your account settings.
• Betting Limit: Set a maximum amount that can be wagered in a single session.
• Play Time Limit: Set automatic reminders when your gaming session has reached your defined limit.
• Self-Exclusion: Suspend access to your account for a set period — from 24 hours to permanently.
• Loss Limit: Set a maximum loss limit within a specified period.

11.2 Getting Help

If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. The mas9 Responsible Gaming page provides resources and further information to assist you.

12Terms Amendment & Governing Law

12.1 Right to Amend Terms

Mas9 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated via a notice on the Platform or by email to your registered address at least 7 days before the changes take effect, except in circumstances that require immediate action.

12.2 Severability

If any provision of these Terms is found to be invalid, unenforceable, or void by a court of competent jurisdiction, that provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

12.3 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any additional policies published on the mas9 platform, constitute the entire agreement between you and mas9 regarding your use of the Platform and supersede all prior communications, agreements, or understandings relating to the same subject matter.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the mas9 support team via 24/7 Live Chat or our official email. Our team is always ready to help you understand your rights and responsibilities as a mas9 user.